Why do I see diemoodassist.com on my bank statement?
If you see diemoodassist.com on your bank statement, it is because you have purchased a membership with DieMood. You have received a welcome e-mail with login credentials to DieMood after the initial membership purchase. Please check your inbox for that email.
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Frequently asked questions
Everything you need to know about the product and billing.
Monitor your well-being with our Mood Tracker. Track mood patterns, sleep duration, and weight changes, log meditation and running sessions, and record workout details—everything you need for a complete view of your wellness journey.
If you see diemoodassist.com on your bank statement, it means you’ve purchased a membership with DieMood. After your purchase, you should have received a welcome email with your login details. Please check your inbox for that email.
You can cancel your membership in several ways:
Log in to your account, go to your Profile, and click the "Cancel Membership" button.
Go to the "Cancel Membership" page within your account and click the "Cancel Membership" button.
Cancel directly through our support page. Enter your email and the last 4 digits of your credit card in the "Find Your Membership" section, click "Search" to locate your membership, and then click "Cancel Membership."
Contact our support team to request cancellation.
If you need help finding your login details, please contact customer support.
Email:[email protected]Phone:+35724259527
Customer support is available Monday - Friday 8:00am-00am (CET). We strive to respond within 48 hours on weekdays; we are closed on weekends.
Invoices are generated each time we bill your credit card. You can find them under 'My Account > Orders'.
Yes, we offer a 100% refund guarantee if you request a refund within 14 days of purchase.
If you're not completely satisfied with your purchase, you have 14 days to request a full refund. For any other concerns, our customer support team will evaluate each case individually and make a decision accordingly.
To request a refund, please contact customer support.
Email:[email protected]Phone:+35724259527 Customer support is available Monday - Friday 8:00am-00am (CET). We strive to respond within 48 hours on weekdays; we are closed on weekends.
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If you have any questions please contact our team.
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